Policy
🔁 Return & Exchange Policy – Chicora
At Chicora, we are committed to providing quality products and a smooth shopping experience. Please read our return policy carefully.
✅ Eligible for Return or Exchange
Returns or exchanges are accepted only if:
- The product is damaged or defective at the time of delivery
- The wrong product is delivered
📌 Important: In such cases, customers must notify us within 24 hours of delivery and provide a clear unboxing video or photos as proof.
❌ Not Eligible for Return or Exchange
- Change of mind or personal preference
- Color or design variation issues
- Size-related or subjective reasons
- Used, washed, or damaged products
🔄 Exchange Process
- Exchanges are subject to stock availability
- Delivery charges must be borne by the customer for exchanges
📦 Important Notes
- Products must be returned in original condition with packaging
- Cash refunds are not available under any circumstances
📩 Contact Us
For any return or exchange requests, please message us via our official Facebook page.